ORDERING
Can I freeze my meals?
Of course! We recommend freezing your meals upon delivery to ensure they remain fresh. Remember to allow any frozen meals to deforst thoroughly in the fridge before heating.
Can I amend an order once it has been placed?
Yes certainly, please email orders@kcalkitchen.co.uk providing the order hasn’t been dispatched.
Do you cater to Halal?
Yes we are a certified supplier of Halal Produce, please state this requirement in your order notes at checkout.
STORAGE AND EATING
Do your meals arrive fresh or frozen?
All of our meals arrive fresh.
How do I store the meals and how long do they last for?
3 days refrigerated after delivery due to the ingredients being so fresh with no preservatives. Meals can also be frozen for up to 8 weeks.
I don’t have a microwave, can the meals be heated in the oven?
Our preferred method is to microwave the meals however should you wish to use the oven you would need to transfer the meal into a lidded oven proof dish and heat on low around 160 until piping hot (optional – adding a little water if the dish contains rice will prevent the dish drying out to much within the oven).
I’m worried that my order hasn’t reached me at the right temperature?
If you have ANY doubts, do NOT attempt to consume the product and contact us immediately. We will endeavour to reply quickly but if the reply is delayed – do NOT consume the product. If goods are not fit for consumption on receipt of the delivery please contact us immediately. You must NOT consume a product that you believe in not at the right temperature (Over 8 degrees celsius – foods standard agency regulations 852/2004 amended 2006) or is not fit for consumption
Do I have to order every week?
No! If you buy one of our subscription packages your order will automatically repeat each week. You can change your meals by logging in to your account.
DELIVERY INFORMATION
Do you deliver at weekends?
No, we do not deliver on weekends.
Can delivery be staggered as I can’t store all the meals at once?
Unfortunately, we can not offer this as of yet. We are hoping to implement this in the future.
How does delivery work?
Your order will be sent chilled in a thermo cool box, not frozen. The medical grade Ice Packs should still be cool to touch (although not necessarily frozen), and the items should also be cool to touch. The typical fridge is set at 2 degrees; the Food Safety Regulations state that meat should be stored at 8 degrees or below. We request the courier to leave the package in a safe place if nobody is present to sign for the package (if you have any specific dates/times you certainly won’t be home please let us know). We recommend that you refrigerate the items on the day you receive them.
Can I track my delivery?
On the morning of your delivery you will receive an SMS text message and email with tracking information.
What if my delivery is damaged when I receive it?
Please notify us at orders@kcalkitchen.co.uk on the same day as delivery.